Shipping & Delivery:
Once your order is placed you may get an email, call or message for order confirmation from our customer care executive. Once the order is confirmed we will try to dispatch it within 2-3 working days. Sometimes it may take longer time based on the product ordered (making time if handmade /customized) and stock availability etc.
You will receive your order tracking details over Email, SMS or WhatsApp. If any query you may contact us via call or WhatsApp (+91) 7014168437
1. When will my order arrive?
Usually it takes 2-7 working days for products shipment or more based on the delivery address of the customer in India. Although we try our best to ensure that our customers receive the purchased product on or before time but sometimes there can be delay in shipment because of certain reasons or situations. We highly appreciate your patience in such situations.
2. How much do I have to pay for shipping?
FREE SHIPPING on PRE-PAID Orders above ₹499 within India
For prepaid orders below INR 499, packing & shipping charges of ₹99 which is non-refundable.
COD (CASH ON DELIVERY) ORDERS
FREE COD shipping for Orders above ₹799
For COD orders below ₹799, packing & shipping charges of ₹99 which is non-refundable.
NOTE: If your parcel is damaged or tampered with when you receive it, then please don’t accept it and call our customer care or mail us at firstname.lastname@example.org mentioning your order number.
99shopmart reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
In an event wherein the customer wishes to cancel his/her order post confirmation, he/she should either WhatsApp/call us at (+91) 7014168437 or email us at email@example.com stating the ORDER No. and phone no. within 12 hours of placing the order.
For orders cancelled within 12 hours of making the payment: the full amount will be refunded to your 99shopmart Account (redeemable when placing a new order via the website only, valid for 90 days from cancellation date).
Cash On Delivery Policy
As per the Cash on Delivery policy:
• To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
• Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
• You cannot open the box without making the payment at the time of delivery.